AI Email Automation

Designed an end-to-end email automation experience spanning mailbox intake, AI classification, routing, ticket handling and agent workflows.

Balance the flexibility of agentic AI with the predictability enterprises need, while fitting into existing tools like Genesys and Outlook.

1. 01Balanced agentic and deterministic approaches using intents, entities and parameter resolution.
2. 02Designed AI classification and routing flows.
3. 03Created ticket handling and agent workflow experiences.
4. 04Integrated with Genesys and Outlook to connect email with contact-center operations.

Connected email processing with contact-center operations through a single, coherent automation experience.

Product · Engineering · Integration Partners

Automation · Classification · Genesys · Outlook